Direct Source Liquidation LLC
At Direct Source Liquidation LLC, we specialize in the sale of liquidation pallets and truckloads sourced from major retail supply chains. Due to the nature of liquidation merchandise, our refund and returns policy is structured to ensure transparency and fairness for both our company and our customers.
By purchasing from Direct Source Liquidation LLC, you acknowledge and agree to the terms outlined below.
Nature of Liquidation Inventory
All merchandise sold by Direct Source Liquidation LLC is categorized as liquidation inventory. These products may include:
Overstock merchandise
Shelf pulls
Customer returns
Discontinued items
Refurbished products
Because liquidation pallets often contain mixed-condition items, products may vary in condition, packaging, or completeness. Some items may show signs of handling, damaged packaging, or missing accessories.
Buyers accept these conditions when purchasing liquidation inventory.
No Refunds on Completed Orders
Due to the wholesale and liquidation nature of our products, all sales are generally considered final once an order has been processed and shipped.
We do not offer refunds for reasons including but not limited to:
Change of mind after purchase
Individual items within a pallet not meeting resale expectations
Packaging damage or cosmetic imperfections
Differences between estimated retail value and resale value
Customers are encouraged to review product descriptions carefully before completing their purchase.
Order Cancellations
Orders may only be canceled before the order has been processed or prepared for shipment.
If an order cancellation is requested after payment but before processing begins, we may issue a refund minus any applicable administrative or payment processing fees.
Once an order has entered the shipping process, cancellation requests cannot be accepted.
Damaged or Incorrect Orders
If a customer receives an order that is significantly damaged during transportation or if the wrong shipment is delivered, customers must contact Direct Source Liquidation LLC within 48 hours of delivery.
To review such cases, customers may be required to provide:
Photos of the shipment
Photos of damaged pallets or packaging
Order confirmation details
Our team will investigate the issue and determine the appropriate resolution.
Freight Damage Claims
When orders are shipped through freight carriers, responsibility for transportation may transfer to the carrier once the shipment leaves our warehouse.
If visible damage occurs during delivery, customers are advised to:
Inspect the shipment before signing the delivery receipt.
Note any damage on the delivery paperwork.
Take photos of the damage immediately.
This documentation helps facilitate freight damage claims when applicable.
International Orders
For international shipments, Direct Source Liquidation LLC is not responsible for:
Customs delays
Import duties or taxes
Shipment restrictions in the destination country
Customers are responsible for ensuring compliance with their local import regulations before placing an order.
Our Commitment
Although liquidation sales are generally final, Direct Source Liquidation LLC is committed to maintaining honest communication and fair business practices. Our goal is to provide wholesale buyers with reliable inventory and professional service.
If you have questions regarding our Refund & Returns Policy, please contact our support team for assistance.